Content, Policy, & People Operations |
Turning Complexity into Clarity |
Human-Centered Problem Solver |
about me…
Designing clarity and trust through language.
I’m a content designer and communication strategist with experience shaping clear, human-centered experiences across technology, media, and recruiting.
I bring a multidisciplinary background in content design, UX writing, and talent communication — combining storytelling, systems thinking, and user empathy to make complex processes feel intuitive.
My experience spans Microsoft, Netflix, and Amazon, where I’ve worked on projects that enhance clarity in digital experiences, strengthen policy transparency, and build trust in candidate communication."
my approach
I believe clear language is a design tool.
My approach combines research, collaboration, and iterative testing to align content with user needs and organizational goals.
Whether writing microcopy for a product flow or refining communication for a candidate experience, I focus on consistency, empathy, and measurable impact.
let’s dive in…
Simplifying Support Content M365
Redesigned user help content to improve findability and comprehension, reducing support costs and improving satisfaction scores.
Scaling Microsoft 365’s YouTube Support Presence
Owned content strategy for two YouTube support channels, optimizing SEO and engagement for 500K+ users.
Digital Marketing & Engagement
Led digital strategy for Purdue’s Brazilian Student Association, unifying its online presence and increasing event engagement by 40%.
AI Content Writing
Developed high-quality datasets and crafted nuanced text to train AI systems, improving their understanding of language, context, and human communication.
Manage Your Life with Microsoft 365
Designed and launched a Microsoft 365 support page, transforming complex information into a clear, user-friendly experience.
did I hear policy?
Behind every Netflix title is a balance between creativity and compliance. I worked on the team that made sure global content met policy standards while staying true to the story..
beauty in graphic design…
As a Freelance Graphic Designer, I collaborate with individuals and businesses to turn ideas into impactful visuals. My work spans brand identity, digital campaigns, marketing materials, custom patterns, and portrait commissions—each tailored to reflect the client’s unique vision. I blend creativity with strategy to design pieces that are not only visually striking but also purposeful and adaptable across media. Every project is an opportunity to craft meaningful, cohesive visuals that tell a story and resonate with their audience.
Creativity has always been a part of how I connect with communities—especially through fandoms. From designing fan art and event materials to exploring how storytelling and design bring people together, these projects let me experiment, collaborate, and celebrate the creative energy that fuels shared passions.
certifications
-
AI Essentials for User Experience Designers
Ethical, Human-Centric, AI Design
SEO Foundations
-
Creating a Responsible Generative AI Use Policy
Ethical, Human-Centric, AI Design
Navigating the EU AI Act
-
Generative AI: Introduction to Large Language Models
AI Essentials for User Experience Designers
Ethical, Human-Centric, AI Design
Creating a Responsible Generative AI Use Policy
Navigating the EU AI Act
-
Recruiting Foundations: Recruiting for In-House Recruiters
I’m always open to discussing opportunities in content design, UX writing, digital communication strategy, and recruiting.